Deliveries will be made on the day that is chosen when the order is placed. We endeavour to deliver your order as close to the time you have selected as possible. If we are unable to deliver your order within the time chosen for any reason, we will attempt to contact you to inform you. If your order has not been delivered when it was expected and you have not heard from us, please contact us on 01474 813415.
Your order will be automatically refunded if it has been paid for online and then cancelled. For all online payments, the refund is made to the customer’s account balance on our website, and not to the card used for payment. A positive balance may be used against future orders. If you wish to close your account with an outstanding balance, please get in touch on 01474 813415 and we will issue a manual refund.
If you are dissatisfied with your order, please get in touch using the contact details on our website. Please note that due to the perishable nature of our goods and the customisation of the order placed, it is not possible to return orders once they have left the premises.
Orders can be cancelled by the customer via the account/orders page until the order has been received and printed by our system. The time between order placement and printing depends on how far in advance the order was placed and how busy we are at the time the order is received. If it is not possible to cancel the order online, please phone us on 01474 813415 and we will see if it is still possible to cancel the order. If an order is already being prepared then it cannot be cancelled.
We will store the minimum amount of personal data required to accept and fulfil your order. If a customer account is cancelled, we will delete most of your personal information, however it may be necessary to retain some data for our own records. We will, if we have your approval, use email addresses for marketing purposes, to send you occasional updates and offers. It is possible to unsubscribe from these emails at any time. We will not swap or sell your data with any third party.